Job Postings

CLINICAL UTILIZATION MANAGER

JOB SUMMARY:The Therapeutic Services Clinical Utilization Manager is responsible for authorizing services for Department of Health and Human Services (DHHS) neglect and abuse cases in which a Jurist (Judge or Referee) of the Third Judicial Court or DHS/CPN worker requests services and interventions to assist the caretakers or family members to resolve issues that put the child(ren) at risk of removal from the home. Services are authorized through the AFS Therapeutic Services specialized, Provider Network Agencies (PNAs); technical assistance is provided to the PNAs through meetings and trainings. Duties also include authorizing, monitoring and managing service request(s) to assure that services are conducted in a timely manner with appropriately documented clinical service interventions which could result in effective and satisfactory outcomes, allowing the children to be reunited with their family.

DEPARTMENT-SPECIFIC OBJECTIVES

  • Effectively demonstrates working knowledge of the Juvenile Justice/Child Welfare System.
  • Demonstrates punctuality on a regular basis, with minimal tardiness and absences without previously informing the supervisor.
  • Able to view & analyze problems objectively and resolve them in a timely manner.
  • Ability to work methodically, with attention to detail, to assure accuracy and meet prescribed timelines.
  • Familiar with the case log-in and authorization process to assure that services are approved in a timely manner
  • Familiarity of the psychological/psychiatric authorization and completion process.
  • Familiar with the case copying process and knowledge of what documents are sent to the provider network agencies.
  • Ensures that requests for case files are handled promptly and efficiently in the absence of the clerk.
  • Ensures that all loose paperwork is consistently placed in the “to be filed” tray and that all other paperwork is filed in a timely manner.
  • Assists with filing historical audit report findings.
  • Answers and screens telephone calls, giving routine and accurate information to Jurist, DHHS/CPN agency workers or providers as needed.
  • Proficient in the Juvenile Agency Information System (JAIS) to document service requests and collateral contacts.
  • Coordinates with the Utilization Review Clerk, if applicable, to maintain a closed/terminated case file system.
  • Efficiently conducts utilization review activities on BSRs to verify that billable therapeutic service interventions adhere to standards of care and that they are approved, not yet approved, or rejected accordingly.
  • Accurately reviews Billable Status Reports (BSR) and adheres to qualitative and quantitative requirements.
  • Utilizes supervision with AFS consultant or supervisor to address clinical concerns and submits technical assistance recommendations to Provider Network Agencies to improve documentation and approval percentages on Billable Status Reports (BSRs).
  • Accurately monitor units of services rendered to clients, to assure that the clinicians providing services have been properly credentialed through the AFS TS Department.
  • Effectively coordinates, conducts and facilitates group supervision, technical assistance, and trainings with Provider Network Agencies.
  • Consistently attends/conducts trainings or meetings for providers or referring workers, as requested.
  • Assists with preparing agendas for meetings, and takes minutes of meetings held in the office and/or other locations.
  • Facilitates contact with referred person and referring worker to ascertain satisfaction surveys and outcome data for authorized services by AFS, as well as clinical services performed by Provider Network Agency and AFS staff.
  • Coordinates the implementation and training of all contracted providers, by working closely with provider supervisors and clinicians to ensure understanding of contractual responsibilities.
  • Monitors and evaluates activities/services of Provider Network Agencies to ensure that services are conducted according to established standards and contracted agreements; recommends contract re-negotiations or termination schedules.
  • Accurately reviews early terminated/completed services from Provider Network Agencies and enters status in JAIS.
  • Consistently completes Additional Unit Requests to assure provider utilization review of required documents on JAIS, and provides follow-up recommendations to provider in a timely manner.
  • Consistently attends case consults to discuss client progress and need for more services.
  • Proficient in the use of Odyssey to verify the status of a referred person’s legal status and disposition.
  • Conduct regular Provider Network Agency audits according to the established schedule and/or as provider performance requires and promptly completes related paperwork according to departmental requirements.
  • Capable of developing audit timeframes, goals and objectives, prioritizing areas for audits based on maximization of resources and organizational importance.
  • Accurately and promptly prepares audit report findings to be used by Provider Network Agencies to validate compliance and indicate when additional concern or follow-up may be required.
  • Reviews and investigates all Unusual Incident Reports as submitted by the Provider Agencies; to include a request for additional information prior to logging and submission to the AFS QA Department.
  • Completes all tasks and duties as assigned by TS Supervisor, or CEO/COO.

QUALIFICATIONS: Master’s level clinician (Social Work, Counseling, Psychology). 3-5 years of experience working in the social service field. Extensive experience in service coordination and understanding of treatment modalities for clients with clinical issues of substance abuse, adult and child mental health and family services coordination required. Ability to work rapidly with a high degree of precision to ensure accuracy and meet prescribed timelines. Thorough understanding of clinical utilization management and billing with actual experience preferred.

ADMINISTRATIVE SERVICES SUPERVISOR

JOB SUMMARY:   The Administrative Services Supervisor is responsible for providing oversight to the Administrative Services department and is also responsible for making recommendations regarding policies and procedures.  Other responsibilities include building team development, service level attainment, billing, quality assurance, addressing personnel issues, hiring, training and communicating needed information to the Chief Operating Officer.

DEPARTMENT-SPECIFIC OBJECTIVES

  • Effectively demonstrates working knowledge of the Juvenile Justice System.
  • Demonstrates punctuality on a regular basis, with minimal tardiness and absences without previously informing the supervisor.
  • Supervises and instructs personnel in customer service and the practices and techniques of the department.
  • Submits staff timecards for payroll in a timely manner.
  • Ensures adequate coverage in the absence of staff by delegating responsibilities or taking on duties to guarantee service delivery.
  • Ensures that proper protocol is followed when scheduling psychiatric evaluations.
  • Maintains office space in a neat and clean order.
  • Able to efficiently prepare Courier Mail Service.
  • Consistently develops and prepares necessary reports with accuracy, and in a timely manner.
  • Is proficient in the use of JAIS in order to locate youth and determine legal status.
  • Communicates ideas and suggestions to improve performance areas within listed job descriptions or department as a whole.
  • Facilitates the work of management by performing other duties assigned by the COO.
  • Maintains an attendance log on each employee to monitor timeliness and absences.
  • Demonstrates the ability to recruit, interview and hire employees.
  • Trains new hires and ensures that all JAC policies and procedures are effectively communicated and that employees understand the job responsibilities needed to succeed in each position.
  • Maintains appropriate paperwork and documentation for each employee (training hours, training updates, corrective actions, individual goals and outcomes, etc.)
  • Demonstrates the ability to develop staff and provides consistent support and tools for professional development.
  • Conducts annual staff performance appraisals in a timely manner.
  • Undertakes additional projects and demonstrates appropriate leadership skills necessary for supervising staff.
  • Addresses any problems and technical situations to the COO.
  • Manages maintenance requests, uniform cleaning, outgoing/incoming mail, weekly reconciliations and customer service.
  • Facilitates regular staff/department meetings to provide important information and staff support.
  • Is available for staff to ask questions, address issues, and receive advice regarding their job responsibilities and duties.

QUALIFICATIONS:  Bachelors degree in Business or related field. Experience working with the Juvenile Justice system in Wayne County (Preferred). 5-7  years of Supervisory Experience.

Ability to demonstrate a high value for accountability, accuracy and reliability are a must. Must have exemplary organizational skills with an acute attention to detail.

Strong computer skills.

Effective communication both written and verbally.

 

SUBSTANCE ABUSE THERAPIST

(C.H.O.I.C.E.S.)

Qualifications: We are seeking a licensed Master’s level counselor, social worker or psychologist with experience providing individual/family/group therapy to diverse populations. This position requires substance abuse credentials. Previous experience with Juvenile Justice involved youth preferred. Adequate transportation for frequent home visits is a must, along with valid driver’s license and auto-insurance.

The candidate must be able to meet the Michigan Department of Community Health qualifications as a Child Mental Health Professional (CMHP) (An individual with specialized training and one year of experience in the examination, evaluation, and treatment of minors and their families and who is a physician, psychologist, licensed or limited-licensed master’s social worker, licensed or limited-licensed professional counselor, or registered nurse; or an individual with at least a bachelor’s degree in a mental health-related field from an accredited school who is trained and has three years supervised experience in the examination, evaluation, and treatment of minors and their families; or an individual with at least a master’s degree in a mental health-related field from an accredited school who is trained and has one year of experience in the examination, evaluation and treatment of minors and their families.)

Proof of licensure within defined discipline is necessary. Strong computer skills, effective communication, both written and verbal, is mandatory, along with the ability to demonstrate a high value for accountability, accuracy and reliability is required.

ASSESSMENT SPECIALIST

JOB SUMMARY: The Assessment Specialist is responsible for performing comprehensive, strength-based psychosocial and legally sustainable assessments on youth and families referred.  The goal of the assessment process is to provide accurate, appropriate treatment recommendations for the youth to potential referral sources, WC-HVCW, and the Court.    Successful applicants must demonstrate working knowledge of the Juvenile Justice system and demonstrate a capacity to complete comprehensive biopsychosocial assessments within established timeframes.  The ability to integrate information from relevant court and clinical documents is essential, as is the ability to render accurate diagnoses utilizing the DSM-5.  Strong clinical and/or forensic writing skills are required, along with the ability to utilize computer-based systems for timely data entry and creation of assessment documents.  Client interviews may be office, facility, or community-based.

QUALIFICATIONS:

Masters in Social Work or related clinical field with at least a limited license in that profession (LMSW, LLMSW, LPC, LLPC, etc.).  Two years of clinical experience working within the juvenile justice system is preferred, but recent graduates with the aforementioned licensure will be considered.  The following is required for all applicants:

  • Professional ability to write clinically/forensically, with minimal corrections.
  • Proof of active professional licensure.
  • Ability to demonstrate a high value for accountability, accuracy and reliability.
  • Commitment to teamwork.
  • Strong computer skills.
  • Effective written and verbal communication skills.
  • Valid State of Michigan driver’s license.

CLINICAL CONTRACT MANAGER

JOB SUMMARY: The Therapeutic Services Clinical Contract Manager is responsible for contract oversight of child welfare cases referred to AFS for services. Duties also include authorizing, monitoring and managing service request(s) to assure that services are conducted in a timely manner with appropriately documented clinical service interventions.

DEPARTMENT-SPECIFIC OBJECTIVES                                                     

  • Effectively demonstrates working knowledge of the Juvenile Justice/Child Welfare System.
  • Organize and handle large quantities of work.
  • Able to view & analyze problems objectively and resolve them in a timely manner.
  • Ability to work methodically, with attention to detail, to assure accuracy and meet prescribed timelines.
  • Familiar with the authorization of services.                               
  • Good customer services skills.
  • Proficient data entry skills.
  • Experience conducting monthly billing reconciliation to ensure units meet contractual standards for authorization.
  • Addresses technical assistance recommendations to Provider Network Agencies to improve services.
  • Monitor units of services rendered to clients.               
  • Effectively coordinates, conducts and facilitates group supervision, technical assistance, and trainings with Providers.
  • Attends/conducts meetings for providers or referring workers, as requested.
  • Facilitates contact with referred person and referring worker to ascertain satisfaction with authorized services.
  • Monitors and evaluates activities/services of Provider Network Agencies to ensure that services are conducted according to established standards and contracted agreements; recommends contract re-negotiations or termination schedules.
  • Accurately reviews and records approval of early terminated/completed services from Provider in data system.
  • Completes Additional Unit Requests to assure provider utilization review of required documents and provides follow-up recommendations to provider in a timely manner.
  • Attends case consults to discuss client progress and need for more services.
  • Conduct regular Provider audits according to the established schedule and/or as provider performance requires and promptly completes report of findings recommendation.

SUMMARY QUALIFICATIONS: Master’s Degree (Social Work, Counseling, Psychology). Two consistent years of experience working in the social service field. Experience in service coordination and understanding of treatment modalities for clients with clinical issues of substance abuse, adult and child mental health and family services coordination required. Ability to work rapidly with a high degree of precision to ensure accuracy and meet prescribed timelines. Thorough understanding of clinical contract management and billing with actual experience preferred. Must be able to pass state and federal background checks.

CLINICAL THERAPIST

JOB SUMMARY: Under the direction of the Supervisor, assesses family needs; develops and implements individualized treatment plans; implements interventions that facilitate youth and family progress toward specific goals and objectives; participates in multi-disciplinary case staffing and utilizes caseload management systems; conducts individual, family and group counseling sessions in accordance with professional standards; collaborates with appropriate agencies and parties within the community and the Wayne County Juvenile Justice system; and performs other duties as assigned.

DEPARTMENT-SPECIFIC OBJECTIVES                                                     

  • Conducts individual, family, and group therapy sessions according to individualized treatment plans and in accordance with professional standards and empirically supported treatments.
  • Interviews, assesses, and identifies mental health or other problems using approved assessment instruments, social history, and consultation with community and Juvenile Justice resources.
  • Prepares reports as requested.
  • Makes treatment recommendations to appropriate agencies in order to affect a positive impact on the individual’s performance and collaborates with the Juvenile Justice Case Manager relating to other related referrals needed.
  • Creates, maintains, and submits accurate records and documents on a timely basis and in an appropriate manner.
  • Prepares weekly statistical service reports to assist in monitoring services rendered and billing.
  • Collaborates and interacts with other Juvenile Justice workers for feedback regarding client treatment attendance and overall progress toward goals.
  • Maintains current knowledge of assessment and treatment techniques, criminal justice systems and community resources using in-service trainings, seminars, workshops, and publications, maintaining the minimum necessary for credentialing requirements.
  • Effectively demonstrates working knowledge of the Juvenile Justice System.                        
  • Generates at least 3.6 direct service hours per day or an average of 18 hours per week.
  • Actively participates in team meetings and trainings.
  • Maintains appropriate department, agency, and client confidentiality.
  • Engages in crisis intervention as necessary.
  • Follows safety protocol and procedures.
  • Prepares for and actively engages in weekly supervision.
  • Provides services primarily in the home and attempts to engage youth and family.
  • Other duties as assigned.
  • Demonstrates punctuality on a regular basis, with minimal tardiness and absences without previously informing the supervisor.

Qualifications: Master’s level counselor/social worker. Experience providing individual/family/group therapy to diverse populations required. Previous experience with juvenile justice youth preferred. Adequate transportation for frequent home visits a must along with valid driver’s license and auto-insurance.

Proof of registration and licensure within defined area. Strong computer skills. Effective communication both written and verbal.                       

COURT JAC SUPERVISOR

JOB SUMMARY: The Court JAC Supervisor is responsible for the oversight of the Court JAC department processes, as well as the supervision and management of the Court JAC staff.

JOB SPECIFIC RESPONSIBILITIES:

  • Has working knowledge of the Juvenile Justice System and all other services contracted via Assured Family Services/Juvenile Assessment Center.
  • Works closely in assisting the Court’s WC-HVCW liaison with communication between the Third District Court, WC-HVCW, senior administrators and CMOs.
  • Ensures that each youth being moved into detention meet the criteria for that particular facility.
  • Assures accurate preparation of documents and packets for each youth being moved, assigned to CMO provider agencies.
  • Assures prompt informing of CMOs, by fax, when a CMO youth is to be moved to a different detention facility.
  • Working knowledge of detention/population management in Wayne County.
  • Ensures timely and accurate documentation in JAIS.
  • Experience with Quality Assurance/Quality Improvement and Oversight. Efficiently oversees/manages quality assurance of documents delivered to the Court, including WRITS, petitions, department contractual responsibilities, and court reports; working knowledge of CMO/court/legal documentation and processes within Third Circuit Court (of WRITS, petitions, waivers, detention referrals, court reports, etc.)
  • Reviews all court orders for accuracy daily.
  • Knowledge of Title IV-E eligibility processes.
  • Oversight of document of DNA requirements.
  • Maintains accurate rosters of all court orders, and juveniles placed/contracted with WC-HVCW for care and supervision.
  • When necessary, consistently informs the Third Circuit Court of outstanding orders needed, and facilitates in obtaining them.
  • Ensures all documentation is transmitted within timeframes.
  • Provides technical assistance to CMOs, Court, DHHS, etc. as needed.
  • Accurately and consistently processes referrals and commitments, as needed.
  • Retrieves court docket, reporting information to supervisor in a timely manner.
  • Familiarity with the Court databases.
  • Consistently provides leadership to ensure ongoing development of the Court JAC department; appropriately identifies and meet training needs.
  • Efficiently leads regular staff meetings and keeps staff updated on new information.
  • Conducts annual performance appraisals of Court JAC employees in a timely manner.
  • Responsible for all aspects of employee time and attendance.
  • Experience with recruiting, interviewing, hiring and training of employees.
  • Provides ongoing support for staff growth and professional development.
  • Has experience problem solving within and across departments and agencies.
  • Facilitates communication and professional working relationships between the agency, the Court and the community.

QUALIFICATIONS:

Master’s Degree in Human Services field, 3-5 years of consistent Supervisory Experience, Well Organized with Strong written and verbal Communication Skills, experience working with the juvenile justice services for children, knowledgeable of community resources, educational supports, and family based case management for diversion youth. Competent clinical insights. Able to work collaboratively with Wayne County Prosecutor’s Office, Family Court, and all interfacing organizations.

Excel, PowerPoint, and Data analysis experience preferred.

GAIN Assessment Specialist

JOB SUMMARY: The Substance Abuse, male Global Appraisal on Individual Needs (GAIN) specialist is responsible for providing GAIN evaluations, as well as conducting the collection and monitoring of GAIN Screen urine test samples from referred (male) juveniles and/or (male) adults for substance abuse services.

JOB SPECIFIC RESPONSIBILITIES:                                               

  • Effectively demonstrates working knowledge of the Juvenile Justice System.
  • Proficient in the use of AFS database systems, and maintains the appropriate computer skills, in order to successful accomplish all job responsibilities.
  • Experience with training others.                                                
  • Reviews required documentation and accurately prescribes authorization for GAIN screenings and GAIN evaluations.            
  • Experience reviewing SAER for juvenile’s eligibility and frequency of GAIN screenings and GAIN evaluations.
  • Experience with the completion of GAIN for youth with positive AOD screen.
  • Consistently informs all referred juveniles and/or adults of the AFS Substance Abuse process and requirements, as well as their recipient rights and the confidentiality guidelines.            
  • Demonstrates appropriate precautions to prevent contamination and or/or tampering of the specimens collected.                           
  • Knowledgeable of the Chain-Of-Custody procedures to ensure effective urine specimens.          
  • Experience completing assessments with an accurate GAIN status reports, and records results in JAIS within the required timeframes.
  • Experience completing assessments and supporting documentation within prescribed timelines.
  • Demonstrates the ability to implement problem-solving mechanisms in both routine and emergency situations.                                   
  • Experience with timely data management practices, data reporting and result distribution to supervisor.
  • Performing other duties assigned.                        
  • Participates in routine, intensive trainings and supervisions to ensure that the proper data entry guidelines are consistent adhere to contract and guidelines.
  • Experience with responding appropriately to all complaints and taking effective corrective action.

QUALIFICATIONS: Bachelor’s degree in the Human Services field required. 2-3 years minimum of experience working in substance abuse service delivery and assessment preferred.  Ability to demonstrate a high value for accountability, accuracy and reliability are a must. Must have exemplary organizational skills with an acute attention to detail.

Strong and effective communication skills both written and verbally. Strong computer skills a must.

Valid driver’s license and insurance.

Parent Support Partner

JOB SUMMARY: The Parent Support Partner is responsible for partnering with families to support, educate, and empower them to use their voice, develop positive relationships with service providers, and develop skills to navigate the systems their child and family are involved with. Parent Support Partners will support families to link with community resources, develop natural supports, and engage with service providers. This will be accomplished through team meetings, home visits, and coordination with other agency service providers.

JOB DUTIES:

  • Provide skilled interventions as part of the treatment plan.
  • Complete and maintain accurate, timely, required documentation.
  • Attend staff meetings, supervision, coaching, and training as scheduled.

SUMMARY OF QUALIFICATIONS: Must be a parent and/or primary day-to-day caregiver of a child with serious emotional, behavioral, and/or mental health challenges (SED) or Intellectual/Developmental Disabilities (I/DD) who is currently or has in the past, received mental health services. Experience with other child serving organizations (DHS, Court, School) preferred.

  • High School Diploma/GED equivalent.
  • Must have good leadership skills.
  • Strong oral and written communication skills
  • Computer, data entry and email familiarity
  • Knowledge of public and private child serving agencies
  • Ability to manage time well and work independently
  • Demonstrated experience working with diverse populations
  • Ability to take direction
  • Valid Driver’s License
  • Reliable Transportation
  • Respect, value and support of the family and youth voice
  • Strong commitment to parent/professional partnerships
  • Experience working with diverse populations
  • This position will require flexible hours and occasional weekends, evenings, and overnight travel.
  • Ability to demonstrate a high value for professionalism, confidentiality, accountability, accuracy and reliability are a must.

Youth Peer Support Specialist

JOB SUMMARY: The Youth Peer Support Specialist is responsible for acting as a support and resource for youth with serious emotional disturbances (SED) who are receiving services in the behavioral health system.  Act as a key member of the treatment team by working with youth one on one or in a group.  Support youth empowerment by assisting youth in skill development in order to improve their overall functioning and quality of life. Provide skilled interventions as part of the treatment plan.

JOB DUTIES:

  • Prepare the youth to fully participate in their own meetings and treatment planning process.
  • Complete and maintain accurate, timely, required documentation.
  • Attend staff meetings, supervision, coaching, and training as scheduled.

SUMMARY OF QUALIFICATIONS: Must be a young adult ages 18 through 26 who is willing and able to self-identify as a person who has or is receiving mental health services as a youth and has lived experience, and is prepared to use that experience in helping other youth with a serious emotional disability (SED).  Experience with other child serving organizations (DHS, Court, School) preferred.

  • Experience as a youth in complex, child serving systems (behavioral health, child welfare, juvenile justice, special education, foster care, etc.) preferred
  • High School Diploma/GED
  • Must be eligible and able to be trained in MDHHS approved curriculum and on-going training model
  • Strong oral and written communication skills
  • Computer, data entry and email familiarity
  • Ability to manage time well and work independently
  • Ability to take direction
  • Valid Driver’s License
  • Access to and ability to utilize transportation in order to perform job activities
  • Respect, value and support of the family and youth voice
  • Strong commitment to youth/parent/professional partnerships
  • Experience working with diverse populations
  • This position will require flexible hours and occasional weekends, evenings, and overnight travel.
  • Ability to demonstrate a high value for professionalism, confidentiality, accountability, accuracy and reliability are a must.
Call Now Button